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Bilingual Supervisor, Pharmacovigilance Specialist
2 months ago
We are seeking a highly skilled and experienced Bilingual Supervisor to join our Pharmacovigilance team at McKesson Canada Corporation / La Corporation McKesson Canada. As a key member of our team, you will be responsible for overseeing the daily operations of our Pharmacovigilance team, ensuring the delivery of high-quality services to our customers, and contributing to the growth and success of our department.
Key Responsibilities- Supervise and manage a team of Pharmacovigilance professionals, providing guidance and support to ensure the successful delivery of services.
- Develop and implement effective scheduling processes and systems to ensure efficient delivery of services, while meeting customer demands and operational standards.
- Collaborate with the Manager and other team members to analyze workforce management, attendance statistics, and activity metrics to identify areas for improvement.
- Provide regular feedback to the Manager regarding quality, operational, technical, and process issues, and recommend corrective actions or follow-up as needed.
- Support the development and execution of policies and practices, and respond according to policy direction at all times.
- Identify and address collective or individual staff non-adherence to scheduling policies, attendance issues, or other Workforce Management issues, and report to the Manager on a regular basis.
- Support other Supervisors and Managers in resolving scheduling-related issues, including contacting staff to fill shifts, assessing program resource allocations for cross-training or redistribution of responsibilities, as needed.
- Collaborate with the Manager and other PHARMACOVIGILANCE Managers and Supervisors to analyze Workforce Management, attendance statistics, and activity metrics on a regular basis.
- Supervise, coach, and evaluate the performance of Pharmacovigilance team members, including establishing goals and objectives, and completing performance appraisals in accordance with McKesson's policies.
- Act as a Preceptor to new hires throughout the orientation period, and support Pharmacovigilance-related training activities.
- Participate in continuing education sessions as required, and motivate the team to achieve departmental and business goals.
- Monitor calls for quality and technical accuracy, and provide timely feedback on soft skills and technical content.
- Articulate an understanding of the different programs provided by PHARMACOVIGILANCE, including contractual obligations, operational metrics, and service level standards, and coach the staff to the same understanding.
- Ensure staff are aware of all McKesson and PHARMACOVIGILANCE policies and procedures, and interpret these for staff as required.
- Identify changes to existing policies or the need for new policies related to Pharmacovigilance functions, and forward these to the Manager or Customer Manager for consideration.
- Support the Manager and Quality Assurance team to identify, investigate, evaluate, and follow-up on all risk incidents and quality issue concerns related to the Pharmacovigilance team.
- Lead, communicate, coordinate, and interact with all McKesson staff in a manner that promotes and maintains a high level of respect, integrity, operational efficiency, and patient-focused service.
- Ensure patient safety is the first priority, and understand the integrity of our service is based on our ability to safely and timely triage case processing.
- Registered Nurse (RN), Pharmacist, or other healthcare provider
- 4-5 years of experience in development and team management
- Proven ability to work effectively within and manage teams
- Bilingual proficiency is required
- 4-5 years of experience in pharmacovigilance
- Experience in conducting internal and external pharmacovigilance audits
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience, and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
