Operations Coordinator

3 days ago

Grimsby, Ontario, Canada CB Canada Full time
{"Job Title": "Sr Operations Admin", "Job Summary": "We are seeking a highly organized and detail-oriented Sr Operations Admin to join our team at CB Canada. As a key member of our operations team, you will be responsible for providing administrative support to various management and operational functions, including clerical tasks, data entry, and customer service.

Responsibilities:

* Provide clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone
* Review, research, and/or enter data in various systems to support respective functional area
* Compile data and provide various regular and ad-hoc reports to management for review and determination
* Serve as frontline customer service to receive, solve, and/or escalate customer inquiries and issues
* Assist management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review

Additional Responsibilities:

* Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
* Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
* Ensures all packages receive appropriate scan statuses
* Inspects and handles hazardous material damages as per policy
* Ensures all loose product is accounted for as per company policy
* Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
* Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

Requirements:

* High School Diploma or GED required
* Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
* General business skills such as typing; data entry and review; and use of phone, copier, and fax
* Software skills, including use of Microsoft Office software and web-based applications
* Customer service skills necessary to effectively and professionally respond to requests
* Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Benefits:

* Medical, dental, and vision benefits as of day 1
* Paid vacation starting at 3 weeks
* Defined contribution pension plan (DCPP) up to 7.5% employer match up with a max employee contribution of 4.5%
* Tuition reimbursement up to $5,250/calendar year
* Monthly recognition programs
* Lifeworks (EAP) - free counseling, employee discounts

EEO Statement:

FedEx Ground is an equal opportunity employer

Search Engine Description:

Operations
"}

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