Senior Client Partner

7 days ago

Burnaby, British Columbia, Canada NTT DATA Full time

Job Summary

We are seeking a highly skilled and experienced Senior Client Partner to join our team at NTT DATA. As a Senior Client Partner, you will be responsible for driving business growth and expanding our presence in Canada.

About the Role

The Senior Client Partner will own relationships with a set of clients, with goals including driving customer satisfaction, growing account revenue, and maximizing account profitability. You will lead all aspects of customer engagement, account gross margin, account strategy, as well as revenue and service delivery.

Key Responsibilities

  • Actively collaborate with Sales to hunt for new accounts, targeting 1-10 new logos depending on level
  • Leverage Sales support, ensure clear GTM messaging across accounts
  • Develop and maintain strong relationships with client executives, acting as a trusted advisor and strategic partner
  • Drive revenue growth by identifying upselling and cross-selling opportunities, working closely with clients to understand their evolving needs and aligning our offerings accordingly
  • Monitor project progress, proactively identifying and addressing any risks or issues that may impact delivery
  • Foster a culture of continuous improvement, driving operational efficiency and implementing best practices for project management and client engagement
  • Act as a liaison between clients and internal teams, effectively communicating client requirements, managing expectations, and ensuring alignment throughout the project lifecycle
  • Conduct regular business reviews with clients, analyzing performance metrics, identifying areas for improvement, and proposing solutions to enhance client satisfaction and retention
  • Stay up to date with industry trends, market dynamics, and emerging technologies to provide strategic guidance to clients and internal stakeholders
  • Ensure strong client relationships, CSAT, business value realization
  • Actively lead, coach & support matrixed delivery teams on accounts
  • Groom delivery and client partner talent to scale accounts as appropriate
  • Lead and deliver all programs successfully for customer engagements
  • Effectively position company as the client's partner for defining and delivering innovative technology solutions at the speed of a startup
  • Manage team expectations and delivery related escalations; Build key talent and leadership within the engagement teams
  • Manage the portfolio P&L ensuring the profitably and a healthy financial result

Requirements

  • 6+ years of experience in consulting or IT services industries sales
  • 3+ years' experience selling into digital product design, user experience, research, and innovation areas

Preferred Skills

  • Ability to engage and build relations with senior leadership at Fortune 500 organizations. Client Partner must be able to drive and lead business discussions with domain solutions support from practice managers
  • Prior experience as an Agile Coach, Product Officer or Practitioner preferred
  • 3-5 years of experience in a Project Management or delivery capacity
  • 2+ years of UX/UI Design experience
  • Strong track record of driving revenue growth and achieving targets in a similar role, with experience in identifying and closing upselling and cross-selling opportunities
  • Excellent leadership skills, with the ability to oversee and inspire multiple teams, fostering a collaborative and high-performance work environment
  • SVPG (Silicon Valley Product Group) certification is a huge plus
  • Strong knowledge of SaFE/Agile/Scrum
  • Exceptional communication and presentation skills, with the ability to engage and influence client executives, sales teams, and internal stakeholders
  • Solid understanding of software development processes, methodologies, and best practices
  • Strong business acumen, with the ability to understand clients' business needs and translate them into effective software solutions
  • Strong negotiation and problem-solving skills, with the ability to address client challenges and resolve conflicts effectively
  • Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism and strong attention to detail

Location

British Columbia

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