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Cyber Security Operations Lead

2 months ago

Cambridge, Ontario, Canada Arctic Wolf Full time
About the Role

The Technical Lead, Security Services is a critical member of our Security Operations team, responsible for providing technical leadership and guidance to our Customer Security Operations Center (cSOC) team. This role requires a strong understanding of security operations, incident response, and technical expertise in multiple domains.

Key Responsibilities
  • Provide technical leadership and guidance to the cSOC team
  • Execute technical roles within the cSOC for spikes and unexpected high volume periods
  • Investigate incidents at a detailed level, leveraging expertise developed over your career
  • Coordinate incident response and guide security incidents through their lifecycle
  • Identify areas where processes can be improved and develop solutions
  • Independently run defined programs, supporting cSOC as part of Security Services
Extended Team Support
  • Support customer escalations and develop plans of action for Service Improvement Opportunities
  • Articulate technical requirements on behalf of the cSOC to internal teams and partners
  • Drive efficiency and scalability through automation and enhanced technology solutions
  • Support the integration configuration for a range of tools
  • Support vendor selection process, evaluating new solutions
  • Support continuous improvement initiatives and provide solutions on lessons learned reviews
Requirements
  • 5+ years of industry experience in Information Security, Network Security, or Cyber Security roles
  • Experience working in a Security Operation Center, security incident response teams, or in roles with security forensics or malware analysis disciplines
  • Excellent communication and analytical skills
  • Attention to detail in adherence to Arctic Wolf policies, procedures, and standards
  • 3+ years of experience as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
About Arctic Wolf

At Arctic Wolf, we're committed to fostering a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas. We're a leader in security operations and are dedicated to providing an industry-leading customer and employee experience.

We celebrate unique perspectives through our Pack Unity program and encourage all employees to join or create a new alliance. We also believe in corporate responsibility and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community.

We offer compelling compensation and benefits packages, including equity for all employees, bonus or commission pay based on role, flexible time off, paid volunteer days, and paid parental leave.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.