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Logistics Strategist

1 month ago

Toronto, Ontario, Canada Open Farm Full time
About the Role

We are seeking a highly skilled Logistics Strategist to join our team at Open Farm. As a key member of our Operations Leadership Team, you will be responsible for developing and executing logistics strategies that support our Direct-to-Consumer (DTC) and Amazon sales channels.

Key Responsibilities
  • Develop and implement a comprehensive logistics strategy for both DTC and Amazon channels, aligned with the company's growth objectives.
  • Oversee the design and execution of logistics and supply chain processes to optimize inventory management, order fulfillment, and distribution across both channels.
  • Proactively identify opportunities to deliver an enhanced customer experience or improve efficiencies, and work closely with the eCommerce team to bring the initiatives to life.
  • Lead and mentor a high-performing logistics team, fostering a culture of collaboration, innovation, and continuous improvement.
  • Manage day-to-day logistics operations for DTC and Amazon channels, including warehousing, transportation, and last-mile delivery, ensuring operational efficiency and customer satisfaction.
  • Oversee relationship with our partner third-party logistics providers (3PLs) for our DTC business, collaborating on improvement opportunities.
  • Collaborate closely with the eCommerce team to ensure seamless integration of logistics with overall business operations.
  • Monitor and analyze key performance indicators (KPIs) and metrics to drive data-informed decisions and process enhancements for both sales channels.
  • Ensure exceptional customer service by delivering products on time and managing returns and exchanges effectively for both DTC and Amazon customers.
  • Develop strategies to enhance the customer experience through improved delivery options and communication for both sales channels.
Requirements
  • Extensive experience in eCommerce logistics, including direct-to-consumer and marketplace operations (Amazon experience is a plus), with a proven track record.
  • In-depth knowledge of logistics operations, including warehousing, transportation (including last mile delivery), inventory management, and order fulfillment.
  • Previous roles should include managing logistics for fast-paced, high-volume operations.
  • Proven track record of leading and managing teams effectively, including hiring, training, and mentoring staff.
  • A strong appetite for using data to solve problems and identify opportunities.
  • Demonstrated experience in implementing and managing sustainable logistics practices.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Experience in the pet food or consumer goods industry is a plus.
What We Offer
  • Market-competitive compensation.
  • Volunteer days to give back to our community.
  • Great office culture (with lots of adorable pets) where your pet interrupting video calls or in-person meetings is a norm.
  • Discounted food for your furry family friends.
About Open Farm

Open Farm is a fast-growing, mission-driven company transforming the way people feed their pets. We are headquartered in Toronto, Canada, with team members based across North America. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements.