Customer Service Supervisor

2 months ago

Regina, Saskatchewan, Canada Talent Recruitment Services Full time
Job Summary

Talent Recruitment Services is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead and manage a team of customer service representatives to achieve exceptional customer satisfaction and service delivery.
  • Performance Management: Conduct regular performance reviews and provide coaching and development opportunities to team members to improve their skills and knowledge.
  • Work Coordination: Coordinate and assign work to team members to ensure that customer inquiries are handled efficiently and effectively.
  • Quality Assurance: Monitor and maintain high standards of customer service quality and ensure that all customer interactions are handled in a professional and courteous manner.
  • Communication: Develop and maintain effective communication with team members, customers, and other stakeholders to ensure that customer needs are met and exceeded.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 1 year to less than 2 years of experience in a customer service or supervisory role.
  • Skills: Excellent communication and interpersonal skills, ability to lead and motivate a team, and strong problem-solving and analytical skills.
Working Conditions
  • Work Environment: Work in a fast-paced customer service environment with multiple priorities and deadlines.
  • Physical Demands: Ability to work in a seated position for long periods of time and use a computer and other office equipment.

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