Service Desk Analyst for Print and Copier Support

17 hours ago


Vancouver, British Columbia, Canada S I Systems Full time
Service Desk Analyst for Print and Copier Support

At S I Systems, we are seeking an experienced Service Desk Analyst to provide support for our print and copier services. The ideal candidate will have a strong background in hardware and software support, with a focus on printer and copier services.

This role is based in Victoria and requires the ability to lift 75lbs when necessary.

Key Responsibilities:

  • Provide on-site and remote break/fix support for network infrastructures, including hardware and software on servers, workstations, and copiers/printers.
  • Investigate, troubleshoot, and resolve technical issues, including root cause analysis, testing, and documentation.
  • Troubleshoot and diagnose client service issues.
  • Update technical documentation, including system configurations and application integration.
  • Consult and provide basic end-user training on workstations, copiers, and printers.

Requirements:

  • 2+ years of experience in a Service Desk or Desktop Support role, with a focus on printer and copier services.
  • 2+ years of experience supporting Windows OS, MS Office products, and network support.
  • A+ Certification or any of the following: HP, Toshiba, Networking+, and MCSE.
  • Excellent customer service and communication skills.

Nice to Have:

  • Excellent problem-solving skills and ability to work independently.
  • Ability to work in a hybrid work model, including on-site, in-office, and from home.


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