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Bilingual Customer Support Representative
3 months ago
- Full-time
At Sleep Country Canada Inc., we specialize in transforming living spaces into restful retreats. Our mission is to provide accessible luxury through our carefully designed sleep products that enhance personal comfort and promote restorative rest.
We operate under three core principles: utilizing premium materials, ensuring that every item is meticulously crafted, and maintaining transparency in all our operations. We take pride in our offerings and aim to empower our customers with the assurance that they are making informed choices for their families, homes, and the environment.
We are in search of a Bilingual Customer Experience Specialist who is passionate about customer satisfaction and driven to provide an exceptional retail experience. In this position, you will engage with customers through various communication channels, including email, phone, and live chat, serving as their primary contact.
If you thrive in customer interactions and possess outstanding organizational and service skills, along with a flexible and dynamic approach to challenges, we would love to hear from you.
Schedule: Monday to Friday & Sunday to Thursday (12:00 PM - 8:30 PM EST)
Key Responsibilities:
- Assist customers by addressing inquiries (in French and English) and providing detailed information about Sleep Country products.
- Deliver outstanding customer service through virtual channels, ensuring a balance between efficiency and a friendly, approachable demeanor.
- Manage post-sale inquiries, follow up on customer questions regarding orders or deliveries, and effectively resolve issues through proactive communication and de-escalation techniques.
- Maintain open communication with the Customer Experience team to ensure timely resolution of key issues.
- Coordinate with courier and warehouse partners daily to address customer concerns and facilitate smooth order deliveries.
- Build and manage relationships with various suppliers and vendors.
Qualifications:
- At least 1 year of experience in customer service or retail sales, or a related field.
- Adept at engaging with diverse customer personalities and understanding their needs.
- Ability to work independently as well as collaboratively within a team.
- Capable of multitasking and thriving in a fast-paced environment with a high volume of interactions.
- Detail-oriented, meticulous, and analytical in approach.
- Strong focus on delivering exceptional service to customers.
- Positive attitude, problem-solving mindset, and eagerness to tackle new challenges.
- Availability to work various shifts on a full-time basis, including some evenings.
- Excellent verbal and written communication skills in English and French.
Why our Customer Experience team enjoys working at Sleep Country Canada Inc.:
- We emphasize diversity and inclusivity within our company culture.
- Opportunities for growth with a focus on internal promotions.
- Streamlined training processes and ongoing support to ensure your success.
- Access to our LifeSpeak learning platform, offering free courses for personal and professional development.
- Comprehensive benefits package, including medical, dental, and vision coverage, along with paid time off.
- Employee discounts on all products and a complimentary mattress and bedding set upon successful completion of the probationary period.
- Make a significant impact on our customers' sleep quality, contributing to their overall well-being.
- Enjoy a healthy work-life balance within our supportive environment.
- This role represents not just a job, but a career with potential for growth and advancement.
