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Assistant Branch Operations Manager

2 months ago

PointeClaire, Quebec, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?
Royal Bank of Canada is seeking an Assistant Branch Operations Manager to support the daily operations of the Pointe-Claire branch. This role involves providing operational and administrative support to the Branch Operations Managers, the Branch Director, and the advisory teams. Key responsibilities include managing client account activities, ensuring compliance standards are met, supervising branch staff, liaising with internal departments, providing software and process-related training, and managing branch facilities and equipment.

Key Responsibilities

  • Implement the Branch Director's directives and ensure the branch is efficiently and effectively managed
  • Manage the daily administrative operations of the branch, including the approval of incoming and outgoing daily transactions
  • Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff
  • Ensure compliance and internal control requirements are met
  • Verify and approve outgoing assets, cheques, and bank wires
  • Verify and action requests submitted by sales support staff through the internal workflow business application system
  • Verify documentation and approve account openings

Requirements

Must-have

  • Bilingualism (English and French) required, as you will regularly interact with RBC partners and/or employees across Canada with English and French speaking needs
  • Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH), preferably already approved with CIRO
  • Meticulous attention to detail and strong organizational skills
  • Ability to work efficiently, multi-task, and maintain professionalism in a high-pressure environment
  • Knowledge of the firm's operations, policies, and procedures regarding client accounts, including internal controls

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • High level of autonomy

Job Skills

Additional Job Details

Work Environment

Work in a fast-paced, dynamic environment with a focus on delivering exceptional client service and building strong relationships with colleagues and clients.

What We Offer

We offer a comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

How to Apply

Apply now to join our team and take the first step towards a rewarding career with Royal Bank of Canada.