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Store Operations Manager

2 months ago


Innisfail, Canada G & B FUEL & CNVCE STORE Full time
About the Role

We are seeking a highly skilled and experienced Store Operations Manager to join our team at G & B Fuel & Convce Store. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our store, ensuring that we provide exceptional customer service and maintain a high level of sales performance.

Key Responsibilities
  • Store Management: Plan and organize daily store operations, including managing staff, assigning duties, and determining merchandise and services to be sold.
  • Merchandise Management: Locate, select, and procure merchandise for resale, ensuring that our store remains competitive and attractive to customers.
  • Financial Management: Plan budgets and monitor revenues and expenses, ensuring that our store operates within budget and meets sales targets.
  • Staff Management: Recruit, hire, and supervise staff, including conducting performance reviews and providing coaching and development opportunities.
  • Customer Service: Resolve customer complaints and issues in a timely and professional manner, ensuring that our customers receive exceptional service.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a retail or store management role.
  • Skills: Strong leadership and management skills, excellent communication and customer service skills, and the ability to work in a fast-paced environment.
Working Conditions
  • Work Environment: Fast-paced retail environment with tight deadlines and a focus on customer service.
  • Physical Demands: Combination of sitting, standing, and walking, with the ability to lift up to 25 pounds.
What We Offer
  • Mentorship Programs: Opportunities for professional development and mentorship, including pairing with experienced employees.
  • Support for Diverse Groups: Support for newcomers, refugees, Indigenous people, visible minorities, and mature workers, including mentorship and coaching opportunities.