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IT Specialist II-ic Technology Operations
2 months ago
BMO is seeking a highly skilled IT Specialist II-ic Technology Operations to join our team. As a key member of our technology operations team, you will be responsible for monitoring, restoring service, changing, supporting, and handling day-to-day activities to run mission-critical systems for the company, ensuring business service levels are met and environments are managed.
Key Responsibilities- Monitor and ensure service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements.
- Provide Help/Service Desk support, coordinate and facilitate Incident Management, deploy changes to the production environment, and engage 3rd party providers contracted to the Bank during an incident.
- Provide immediate response to production program or system problems.
- Participate in testing cycles to ensure the ability to deploy and operability of infrastructure and applications.
- Deploy, implement, and provision applications and infrastructure per deployment plans and infrastructure build guides.
- Typically 2-4 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math, or business.
- Understanding of Information Technology operating processes used for systems to ensure effective delivery, including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
- Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
- Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
- Technical proficiency gained through education and/or business experience.
- Verbal and written communication skills - In-depth.
- Collaboration and team skills - In-depth.
- Analytical and problem-solving skills - In-depth.
- Influence skills - In-depth.
- Data-driven decision making - In-depth.
BMO offers a total compensation package that includes performance-based incentives, discretionary bonuses, as well as other perks and rewards. We also offer health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
To learn more about our benefits, please visit: https://www.bmo.com/careers/benefits
About BMOBMO is committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.
