Operations Specialist II

1 month ago

Toronto, Ontario, Canada Randstad Canada Full time
Job Title: Operations Specialist II

We are seeking an experienced Operations Specialist II to join our team at Randstad Canada. As a key member of our operations team, you will be responsible for ensuring the smooth processing of payments and transactions.

Key Responsibilities:
  • Process electronic payments and transactions on the Global Bulk Payment System and GBS Global banking System
  • Monitor daily workflow and adjust as necessary to ensure timely processing
  • Review and respond to investigations for same-day wires and other queries
  • Monitor payment queues to ensure all items are processed timely and cleared by end of processing day
  • Provide coaching and guidance to employees on procedural, technical, and operational changes
  • Drive process improvements to increase efficiency and timeliness metrics
  • Process exotic currency payments and file and send files to offsite storage
  • Process manual payments and accounting entries
  • Process Electronic Funds Transfer (EFT) files and handle other payment process-related duties
  • Act as a resource on User Acceptance testing (UAT) and Performance Acceptance Testing on AS400 and GBS platform
  • Provide input on application to Local Canadian International Payment Rules and regulations
  • Maintain operational controls
Requirements:
  • Three to five years of experience in payments processing with financial institutions
  • Working knowledge of Global Bulk Payment System and Global banking System
  • Knowledge of payment process and Canadian clearing systems/rules
  • Familiarity with SWIFT messages and proper formatting
  • Strong accounting skills and people and customer service skills
  • Proven track record in independent handling of projects or initiatives
  • Proficiency with Excel, Word, SWIFT Alliance systems, and keyboarding skills
  • Excellent communication and problem-solving skills
  • Demonstrated initiative and ability to work with minimal supervision
  • Team player with demonstrated leadership skills
  • Ability to meet established deadlines in a fast-paced environment
  • Willingness to learn and take on new tasks as required
  • Availability to work various shifts, statutory holidays, and weekends as required
  • Post-secondary education not necessary
  • Ability to write test scripts and participate in User Acceptance testing and other payment system testing as required
  • Strong problem-solving skills and ability to multi-task and identify root cause of payment failures or errors
  • Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in the value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world
What We Offer:

We offer a dynamic and inclusive work environment, opportunities for professional growth and development, and a competitive compensation package.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees.

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