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Bilingual Insurance Advisor

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Job Summary

We are seeking a highly skilled and bilingual Customer Care Officer to join our team at the Royal Bank of Canada. As a key member of our Insurance Advice Centre, you will be responsible for providing exceptional customer service and resolving client concerns in a professional and timely manner.

Key Responsibilities
  • Provide superior client service, listening to and connecting with clients to understand their needs and provide relevant insurance advice and solutions.
  • Handle complex escalations and provide coaching to mitigate future problems and build employee capabilities.
  • Identify root causes and develop action plans to prevent similar issues from occurring.
  • Partner with leaders to build leader, team, and employee capabilities for problem resolution, product, and underwriting knowledge.
  • Contribute to the achievement of the centre's overall client survey results by focusing on call quality and differentiating the client experience.
Requirements
  • Bilingualism (English and French) is required, as you will regularly serve clients and do business with RBC partners and/or employees across Canada.
  • Proven experience in Home and Auto Insurance (minimum 2 years preferred).
  • Damage Insurance license and OTL license for Ontario are required, along with the ability to obtain provincial licenses in Eastern provinces.
  • Proven communication and problem resolution competencies.
  • Flexibility to work Monday – Friday between 8:00AM - 8:00PM.
What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Management that supports your work and progression.