Quality Assurance Manager
2 days ago
OSI Maritime Systems is a leading provider of integrated navigation and tactical solutions designed for naval and maritime security operations. Our company has a rich history of innovation, with the introduction of the first electronic chart system in 1977. Today, we operate in 23 navies, with over 600 warships and submarines using our systems.
The RoleThe Manager of Quality Assurance (QA) is responsible for ensuring that our company adheres to national and international standards, including ISO 9001:2015. This involves creating, reviewing, and implementing policies, procedures, and best practices at OSI. The QA Manager will also work with the organization to ensure continuous improvement aligned to best practices and standards such as ISO 27001, CMMI, Configuration Management, and others.
Key Responsibilities- Reporting factual findings on process and product audits, along with updates on QMS status and customer satisfaction, to the VP of Finance and members of the Executive Leadership Team (ELT).
- Lead and execute audit and compliance projects, including reporting to key stakeholders.
- Monthly reporting to Senior management on CSAT, CAR status, Continuous Improvement, Objectives tracking, MRB status, and performance.
- Ensuring that QMS continuous improvement is occurring in conjunction with quality objectives, business strategies, improving costs, efficiency, and customer satisfaction.
- Ensuring that Quality Management Review meetings occur to confirm the QMS continuing suitability, adequacy, and effectiveness.
- Overseeing the QA Analyst responsibilities.
- QMS system auditing, scheduling, and leading a team of internal auditors to complete internal audit cycle and reporting, and assessment of conformity to ISOs obtained for all sites globally.
- Managing the company internal audit program to ensure compliance to ISO 9001, audit team competence, and accurate records and NC reporting to senior management.
- Assisting ELT with routine corporate, and Divisional / Department KPI reminders and tracking of monthly progress.
- Managing reporting of non-conformities and the internal corrective action (CAR) process improvements.
- Supporting site process audits by customers, third parties, and regulatory agencies.
- Supporting the ELT in managing the quality objectives (goals) process for the organization, including reporting performance metrics to the ELT.
- Acting objectively as the quality authority for factory acceptance tests, product testing, and assessments in support of the PMO, Systems Engineering, and on behalf of the customer.
- Reporting of departmental KPI's, performance indicators, CSAT, Objectives process, Continuous improvement, and monthly non-conformity status.
- Assisting all employees when needed on process development, methods, changes, and effective process implementation across the organization.
- Administering the QMS repository by maintaining indexes and establishing a ready reference so employees can easily locate and use applicable processes throughout the business cycle.
- Engaging in onboarding new employees to bring awareness to OSI QMS related details.
- Managing customer project satisfaction surveys, and CSAT results reporting.
- Driving continuous improvement in the organization and supporting all management and staff in achieving total quality management.
- Defining clear responsibilities for each team member, providing ongoing management, mentorship, and support, and ensuring effective performance management. Fostering a team-based office culture, promoting open and transparent communication among all team members.
- A Bachelor's degree, engineering degree, or postgraduate diploma in Quality Assurance, or engineering technology, is preferred and/or relevant working experience.
- Certified Quality Management Systems Auditor, certified auditing team leader, or relevant process auditing experience.
- Previous experience as Manager of Quality or Quality Engineer or Quality Auditor, or equivalent would be an asset.
- Previous experience with document control, process control, process development, quality control, business process management (BPM), electronic or mechanical manufacturing, configuration management is highly beneficial.
- Excellent organizational, communications, and reporting skills, including the ability to influence across disciplines.
- Ability to contribute to, and effectively operate within the leadership team.
- Ability to effectively lead, manage, and develop excellent employees.
- Excellent customer service skills and ability to support all departments.
- Ability to act, assess, and report objectively to senior management.
We have a Professional Development program in place that supports our employees in their career development by providing funds, time, and opportunities to become better at what they do.
At OSI, you can make a difference. We are a change-willing organization that is always looking for new ideas. We strive to improve what it is we do and how we do it. If you have ideas, we would love to hear about them.
OSI fosters an inclusive and diverse culture. We celebrate our diversity and strive to be more inclusive because it makes us a better company.
Should you require assistance and/or accommodations during the hiring process, please contact Talent Acquisition, OSI.
We also offer great benefits:- Extended healthcare
- Dental care
- Group Retirement Savings Plan
- Emergency Travel Assistance
- Employee and Family Assistance Program
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