Quality Assurance Manager
1 month ago
The Manager of Quality Assurance is responsible for ensuring that OSI Maritime Systems Ltd. adheres to national and international standards, including ISO 9001:2015. This involves creating, reviewing, and implementing policies, procedures, and best practices at OSI.
Key Responsibilities- Reporting factual findings on process and product audits, along with updates on QMS status and customer satisfaction, to the VP of Finance and members of the Executive Leadership Team (ELT).
- Lead and execute audit and compliance projects, including reporting to key stakeholders.
- Monthly reporting to Senior management on CSAT, CAR status, Continuous Improvement, Objectives tracking, MRB status, and performance.
- Ensuring that QMS continuous improvement is occurring in conjunction with quality objectives, business strategies, improving costs, efficiency, and or customer satisfaction.
- Ensuring that Quality Management Review meetings occur to confirm the QMS continuing suitability, adequacy, and effectiveness.
- Overseeing the QA Analyst responsibilities.
- QMS system auditing, scheduling, and leading a team of internal auditors to complete internal audit cycle and reporting, and assessment of conformity to ISOs obtained for all sites globally.
- Managing the company internal audit program to ensure compliance to ISO 9001, audit team competence, and accurate records and NC reporting to senior management.
- Assisting ELT with routine corporate, and Divisional / Department KPI reminders and tracking of monthly progress.
- Manages reporting of non-conformities and the internal corrective action (CAR) process improvements.
- Supports site process audits by customers, third parties, and regulatory agencies.
- Supports the ELT in managing the quality objectives (goals) process for the organization, including reporting performance metrics to the ELT.
- Acts objectively as the quality authority for factory acceptance tests, product testing, and assessments in support of the PMO, Systems Engineering, and on behalf of the customer.
- Reporting of departmental KPI's, performance indicators, CSAT, Objectives process, Continuous improvement, and monthly non-conformity status.
- Assists all employees when needed on process development, methods, changes, and effective process implementation across the organization.
- Administering the QMS repository by maintaining indexes and establishing a ready reference so employees can easily locate and use applicable processes throughout the business cycle.
- Engaging in onboarding new employees to bring awareness to OSI QMS related details.
- Managing customer project satisfaction surveys, and CSAT results reporting.
- Driving continuous improvement in the organization and supporting all management and staff in achieving total quality management.
- Defining clear responsibilities for each team member, providing ongoing management, mentorship, and support, and ensuring effective performance management. Fostering a team-based office culture, promoting open and transparent communication among all team members.
- A Bachelor's degree, engineering degree, or postgraduate diploma in Quality Assurance, or engineering technology, is preferred and/or relevant working experience.
- Certified Quality Management Systems Auditor, certified auditing team leader, or relevant process auditing experience.
- Previous experience as Manager of Quality or Quality Engineer or Quality Auditor, or equivalent would be an asset.
- Previous experience with document control, process control, process development, quality control, business process management (BPM), electronic or mechanical manufacturing, configuration management is highly beneficial.
- Excellent organizational, communications, and reporting skills, including the ability to influence across disciplines.
- Can contribute to, and effectively operate within the leadership team.
- Ability to effectively lead, manage, and develop excellent employees.
- Excellent customer service skills and ability to support all departments.
- Can act, assess, and report objectively to senior management.
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Quality Assurance Manager
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Quality Assurance Manager
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Burnaby, British Columbia, Canada OSI Maritime Systems Ltd. Full timeAbout the RoleThe Quality Assurance Manager at OSI Maritime Systems Ltd. is responsible for ensuring the company adheres to national and international standards, including ISO 9001:2015. This involves creating, reviewing, and implementing policies, procedures, and best practices at OSI. The QA Manager will also work with the organization in adjacent areas to...
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Burnaby, British Columbia, Canada OSI Maritime Systems Ltd. Full timeAbout the RoleThe Manager of Quality Assurance is responsible for ensuring that OSI Maritime Systems Ltd. adheres to national and international standards, including ISO 9001:2015. This involves creating, reviewing, and implementing policies, procedures, and best practices at OSI. The QA Manager will work with the organization to ensure continuous improvement...
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Burnaby, British Columbia, Canada OSI Maritime Systems Ltd. Full timeAbout the RoleThe Manager of Quality Assurance is responsible for ensuring that OSI Maritime Systems Ltd. adheres to national and international standards, including ISO 9001:2015. This involves creating, reviewing, and implementing policies, procedures, and best practices at OSI. The QA Manager will work with the organization to ensure continuous improvement...
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1 month ago
Burnaby, British Columbia, Canada OSI Maritime Systems Ltd. Full timeAbout the RoleThe Manager of Quality Assurance will be responsible for ensuring that OSI Maritime Systems Ltd. adheres to national and international standards, including ISO 9001:2015. This involves creating, reviewing, and implementing policies, procedures, and best practices at OSI. The successful candidate will also work with the organization in adjacent...
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Burnaby, British Columbia, Canada OSI Maritime Systems Ltd. Full timeAbout UsOSI Maritime Systems Ltd. is a leading provider of integrated navigation and tactical solutions designed for naval and maritime security operations. With a rich history dating back to 1977, the company has revolutionized navigation with its electronic chart system and has since achieved numerous firsts in the industry.The RoleThe Manager of Quality...
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Quality Assurance Manager
3 weeks ago
Burnaby, British Columbia, Canada OSI Maritime Systems Ltd. Full timeAbout OSI Maritime Systems Ltd.OSI Maritime Systems Ltd. is a leading provider of integrated navigation and tactical solutions designed for naval and maritime security operations. With a rich history dating back to 1977, the company has revolutionized navigation and continues to innovate in the industry.The RoleThe Manager of Quality Assurance (QA) is...
