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Knowledge Base Content Specialist

2 months ago

Victoria, British Columbia, Canada Maximus Full time

About the Role

We are seeking a highly skilled Knowledge Base Content Specialist to join our team at Maximus Canada. As a key member of our Business Performance department, you will be responsible for creating and maintaining high-quality content for our Service BC Knowledge Base.

Key Responsibilities

  • Develop and implement content standards and guidelines to ensure consistency and accuracy
  • Collaborate with stakeholders to identify and prioritize content needs
  • Research and create new content, including articles, guides, and FAQs
  • Review and update existing content to ensure it remains relevant and up-to-date
  • Manage the content lifecycle, including publishing, updating, and archiving content
  • Provide excellent customer service and support to internal and external clients

Requirements

  • Minimum 2 years of experience in a related field, such as library and information management, knowledge management, or content development
  • Strong understanding of content management principles and practices
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and detail-oriented individual with a passion for content development and knowledge management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.