Service Operations Manager
2 months ago
Brandt is seeking a highly skilled Service Manager to lead our Trochu Agriculture (John Deere) location. The successful candidate will be responsible for overseeing the sales and delivery of after-market support services for heavy duty equipment, including component diagnostics, repair, and replacement.
Key Responsibilities- Service Workflow Management
- Enforce adherence to established standards, policies, and reporting practices to ensure operational excellence.
- Develop and manage the Service Department budget to meet financial and operational goals.
- Prepare quotes for customer work orders and manage the opening and closing of work orders.
- Inspect and operate customer equipment to resolve concerns and diagnose issues.
- Monitor service revenue and expenses on a monthly basis.
- Ensure all work is performed in accordance with established safety and industry standards.
- Review employee performance against goals on an ongoing basis.
- Maintain a high-performing Service team through hiring, training, coaching, mentoring, and performance management in a safe environment.
- Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels.
- Self-motivated in learning and applying new knowledge and skills, with a willingness to share knowledge with others.
- Able to travel to customer worksites and operate and work on or around heavy equipment as required.
- Proficient in using work-related desktop applications and web-based productivity applications.
- Confident, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently.
- A recent driver's abstract will be required.
- Demonstrates a strong commitment to occupational health and safety.
- 5-7 years' progressive experience in service, management, and business, including journeyperson heavy duty mechanic experience and 3 years' management/supervisory experience in the heavy duty equipment industry.
- A solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership.
- Demonstrated ability to organize work, set priorities, and achieve work-related objectives and goals.
- A strong customer service orientation and sound judgment when dealing with customers.
- Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels.
- Self-motivated in learning and applying new knowledge and skills, with a willingness to share knowledge with others.
- Able to travel to customer worksites and operate and work on or around heavy equipment as required.
- Proficient in using work-related desktop applications and web-based productivity applications.
- Confident, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently.
- A recent driver's abstract will be required.
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Service Operations Manager
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Trochu, Canada Brandt Full time{"Job Title": "Service Manager", "Job Description": "Service Manager Job SummaryBrandt is seeking a Service Manager to lead our Trochu Agriculture (John Deere) location. The successful candidate will be responsible for managing the sales and delivery of heavy duty equipment after-market support services.Key Responsibilities:Manage service workflow and ensure...
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Service Operations Manager
2 months ago
Trochu, Canada Brandt Full time{"Job Title": "Service Manager", "Job Description": "Service Manager Job SummaryBrandt is seeking a Service Manager to lead our Trochu Agriculture (John Deere) location. The successful candidate will be responsible for managing the sales and delivery of heavy duty equipment after-market support services.Key Responsibilities:Manage service workflow and ensure...
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Trochu, Canada Brandt Full timeService Manager Job DescriptionBrandt is seeking a skilled Service Manager to lead our Trochu Agriculture (John Deere) location. The ideal candidate will oversee the sales and delivery of heavy-duty equipment after-market support services, including component diagnostics, repair, and replacement.Key Responsibilities:Manage service workflow and ensure...
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Trochu, Canada Brandt Full timeService Manager Job DescriptionBrandt is seeking a Service Manager to lead our Trochu Agriculture (John Deere) location. The successful candidate will be responsible for managing the sales and delivery of heavy duty equipment after-market support services.Key Responsibilities:Manage service workflow and ensure efficient delivery of servicesEnforce standards,...
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Trochu, Canada Brandt Full timeService Manager Job DescriptionBrandt is seeking a Service Manager to lead our Trochu Agriculture (John Deere) location. The successful candidate will be responsible for managing the sales and delivery of heavy duty equipment after-market support services.Key Responsibilities:Manage service workflow and ensure efficient delivery of servicesEnforce standards,...
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Trochu, Canada Brandt Full timeBrandt is currently seeking a Service Manager for our Trochu Agriculture (John Deere) location. The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity...
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Service Manager
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Trochu, Canada Brandt Full timeBrandt is currently seeking a Service Manager for our Trochu Agriculture (John Deere) location. The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity...
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