Service Operations Manager

1 week ago


Trochu, Canada Brandt Full time
{"Job Title": "Service Manager", "Job Description": "Service Manager Job Summary

Brandt is seeking a Service Manager to lead our Trochu Agriculture (John Deere) location. The successful candidate will be responsible for managing the sales and delivery of heavy duty equipment after-market support services.

Key Responsibilities:
  • Manage service workflow and ensure efficient delivery of services
  • Enforce standards, policies, and reporting practices to meet established standards
  • Develop and manage the Service Department budget to meet financial and operational goals
  • Prepare quotes for customer work orders and manage work order opening and closing
  • Inspect and operate customer equipment to resolve concerns and diagnose issues
  • Monitor service revenue and expenses monthly
  • Ensure work is performed according to established safety and industry standards
  • Review employee performance against goals on an ongoing basis
Requirements:
  • Effective communication and professionalism with customers, employees, and branch personnel
  • Self-motivation in learning and applying new knowledge and skills, with a willingness to share knowledge with others
  • Ability to travel to customer worksites and work on or around heavy equipment
  • Proficiency in using work-related desktop applications and web-based productivity applications
  • Confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
", "Company": "Brandt", "Location": "Trochu Agriculture (John Deere)"}

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