Content Strategist

2 weeks ago

Toronto, Ontario, Canada Creative Niche Full time
Job Title: User Experience Writer

We are seeking a highly skilled User Experience Writer to join our team at Creative Niche. As a User Experience Writer, you will play a critical role in shaping the conversations we conduct through our digital products.

Job Summary

The User Experience Writer will be responsible for creating client-focused textual content that supports design principles and the team's design and product strategies. This includes labels, explanatory text, hidden or alternative text, metadata, and support content internal to a digital product, as well as external (go-to-market) content.

Key Responsibilities
  • Create content strategies for using content to support our clients' needs for information and understanding in the digital products we design.
  • Facilitate collaborative design activities and ideation sessions and collaborative work activities.
  • Articulate the rationale behind a content strategy and provide design advice or guidance to other product team members.
  • Provide practical direction to the larger design team on Content Design communications standards, tools, channels, and processes.
  • Act as an advocate for our clients, representing their needs and interests in discussions about the role of content in the products we design and how that role may affect other aspects of a product's design.
  • Create client-focused textual content ensuring that it supports design principles and the team's design and product strategies.
  • Partner with peers to shape or develop other (non-textual) content: iconography, information graphics, imagery, and data.
  • Apply the principles of Inclusive Design in content design and creation.
  • Collaborate with Legal, Compliance, and Regulatory teams to ensure that our digital conversations satisfy our legal and regulatory responsibilities.
  • Manage the documentation and sharing of content throughout its lifecycle.
  • Research and Testing Work with a designated Design Researcher to facilitate team agreement on the questions it needs to answer through its Research and Testing activities.
  • Partner with the team's designated Testing and/or Design Lead to initiate tests of the effectiveness of specific content strategies and specific content executions.
  • Research content and messaging strategies in the competitive landscape and perform competitive audits pertinent to specific design or business goals.
  • Perform content audits where appropriate.
Requirements
  • A post-secondary education, ideally with a university degree or college diploma.
  • At least 4 years of writing experience at a creative agency or in-house creative team.
  • Excellent problem-solving skills and the ability to think critically about the challenge at hand.
  • Proficiency in English.
  • A portfolio of work samples showcasing your UX Writing work.
What We Offer

We offer a dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.

We are an equal opportunities employer and welcome applications from diverse candidates.

Please submit your application, including your resume and a cover letter, to [insert contact information].

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