Bilingual Customer Experience Specialist

1 day ago

Boucherville, Quebec, Canada Honda Canada Full time
Bilingual Customer Experience Specialist

Join Honda Canada as a Bilingual Customer Experience Specialist and play a key role in driving customer satisfaction and loyalty across our dealerships. As a member of our team, you will be responsible for executing Honda Driving Excellence (HDE) and Acura Concierge Excellence (ACE) strategies to enhance customer experience across all touchpoints.

Key Responsibilities:
  • Support dealerships in implementing HDE and ACE strategies to improve customer experience.
  • Collaborate with dealerships to identify root causes of customer experience challenges and develop sustainable improvement plans.
  • Facilitate dealer buy-in and ensure long-term sustainability of customer experience improvements.
  • Monitor dealer sales and service performance to drive long-term customer satisfaction.
  • Develop and execute programs to drive year-over-year growth in customer experience attainment and system engagement.
Requirements:
  • University/College degree/diploma in Business, Market Research, or an automotive-related discipline.
  • Bilingual French and English required.
  • Minimum 3-5 years related experience, preferably in automotive.
  • 3-5 years automotive retail dealership management experience an asset.
  • Previous territory management an asset.
  • Knowledge of customer experience, market insights, and analytics, and process improvement.
  • Experience with Microsoft Programs (PPT, Excel, Word), Outlook.

Honda Canada is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.

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