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Bilingual Customer Experience Specialist
2 months ago
Your primary focus will be on executing Honda Driving Excellence (HDE) and Acura Concierge Excellence (ACE) strategies, collaborating with dealerships to identify and address customer experience challenges.
Key responsibilities include:
* Supporting CX Dealer Support Strategy for Honda and Acura
* Facilitating HDE/ACE problem-solving methodology to help dealers identify root causes and countermeasures
* Coaching dealers to use tools such as VOC, HDE, and ACE to problem-solve and make process adjustments
* Monitoring dealer sales and service performance to ensure long-term sustainability
In addition, you will be responsible for developing and executing HDE/ACE programs, conducting training sessions with dealers and new staff, and driving year-over-year growth in program attainment and system engagement.
If you have a passion for delivering exceptional customer experiences and a strong background in customer experience, market insights, and analytics, we encourage you to apply for this exciting opportunity.
**Requirements:**
* University/College degree/diploma in Business, Market Research, or an automotive-related discipline
* Bilingual French and English required
* Minimum 3-5 years related experience, preferably in automotive
* 3-5 years automotive retail dealership management experience an asset
* Previous territory management an asset
* Knowledge of customer experience, market insights, and analytics, and process improvement
* Experience with Microsoft Programs (PPT, Excel, Word), Outlook
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
If you are a motivated and results-driven individual with a passion for customer experience, we encourage you to apply for this exciting opportunity.
**Apply Now:**
To apply, please submit your resume and cover letter to [insert contact information].
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Honda Canada is an equal opportunities employer and welcomes applications from diverse candidates.
**Note:**
Honda Canada is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.
