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Bilingual Customer Experience Specialist
2 months ago
Job Title: Bilingual Customer Experience Specialist
Job Summary:
We are seeking a highly skilled Bilingual Customer Experience Specialist to join our team at Honda Canada. As a key member of our organization, you will be responsible for executing Honda Driving Excellence (HDE) and Acura Concierge Excellence (ACE) strategies to enhance Customer Experience (CX) across all customer touchpoints.
Key Responsibilities:
- Support the CX Dealer Support Strategy for both Honda and Acura;
- Facilitate the HDE/ACE problem-solving methodology to help dealers identify root causes and countermeasures;
- Coach dealers to use the tools (VOC, HDE, ACE) to problem solve and make process adjustments as necessary;
- Monitor dealer Sales & Service performance to gain long-term sustainability;
- Support Dealers in attaining & sustaining results outlines as part of the QDP & Elite programs.
Requirements:
- University/College degree/diploma in Business, Market Research, or an automotive-related discipline;
- Bilingual French & English required;
- Minimum 3-5 years related experience, preferably in automotive;
- 3-5 years automotive retail dealership management experience an asset;
- Previous territory management an asset;
- Knowledge of customer experience, market insights & analytics, and process improvement;
- Experience with Microsoft Programs (PPT, Excel, Word), Outlook;
- Well-developed communication, interpersonal, analytical, administrative, and problem-solving skills, self-motivation required.
What We Offer:
Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant's accessibility needs.
