Collections Specialist

2 months ago

Montreal, Quebec, Canada Scotiabank Full time
Job Title: Collections Advisor

Scotiabank is seeking a highly skilled and motivated Collections Advisor to join our team. As a Collections Advisor, you will be responsible for maximizing the collection of overdue payments from customers while minimizing collection costs and loan losses on individually assigned accounts.

Key Responsibilities:
  • Conduct timely and effective collection follow-up discussions on assigned loans in varying stages of arrears and on accounts where a potential risk to the Bank is evident.
  • Make sound decisions on accepting, rejecting or offering amended payment terms and settlements while conforming to Bank policies.
  • Establish full responsibility for all payment or collection related inquiries, concerns, and/or arrangements.
  • Ensure the delivery of customer service fosters overall customer and business line/department satisfaction.
Requirements:
  • Excellent communication skills.
  • A strong presence on the phone that's confident, yet personable.
  • A disciplined and focused individual who is motivated to reach daily targets.
  • Ability to think long term and think outside the box to give engaging alternatives for our customers.
  • Significant previous experience in a collections/customer service capacity utilizing the telephone as the primary means of communication.
  • Significant previous experience collecting delinquent or overdue accounts in the financial services industry or experience collecting on delinquent accounts receivable.
  • Experience with the Microsoft suite of products including Word, Excel, and Outlook.
  • An understanding of predictive dialer equipment and payment collection systems is an asset.
What We Offer:
  • A positive and inclusive team environment where your voice and opinions are valued.
  • A rewarding career path with diverse opportunities for professional development within Canadian Banking.
  • The ability to assist our customers through hardship and provide a top-of-the-industry experience.

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

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