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Customer Experience Manager

2 months ago

Steinbach, Manitoba, Canada Scotiabank Full time

**Job Summary**

This role is responsible for leading and managing a team of Customer Experience Associates and Senior Customer Experience Associates at the Steinbach branch. The ideal candidate will have excellent leadership skills, strong customer service skills, and previous experience managing a team of employees.

**Key Responsibilities**

  • Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates
  • Build strong relationships with customers and deliver exceptional customer service
  • Act as the Officer in Charge (OIC) for the branch as required, managing emergencies and customer escalations
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience
  • Assist with the implementation of new policies and procedures as a change management lead

**Requirements**

  • Excellent leadership skills, able to coach and develop team members
  • Strong customer service skills
  • Previous experience managing a team of employees, including coaching, leading, and scheduling
  • Excellent communication skills
  • Availability to work a flexible schedule
  • Previous banking experience is a strong asset
  • Strong technical skills, able to promote and demonstrate digital banking options

**What We Offer**

  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities
  • A competitive compensation and benefits package
  • Recognition and rewards for high-performance
  • Meaningful development conversations and internal training to support growth and development