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Application Support Specialist
2 months ago
We are seeking a highly skilled Application Support Analyst to join our team at Venterra Realty. As a key member of our technology team, you will be responsible for ensuring the service quality of our application suite.
Key Responsibilities- Monitor applications for service interruption or degradation, and analyze alerts to determine if they need to be escalated.
- Implement data fixes by writing and executing SQL to resolve data problems in our production environment.
- Act as a first responder for application incidents, coordinate with relevant teams and stakeholders, and provide progress updates for users.
- Identify patterns in support to identify problems, understand their impact, and work with software development to prioritize fixes.
- Measure the availability of our applications and report on them monthly.
- Assist the acquisition team in enrolling new properties that Venterra acquires into our applications, and execute SQL queries and perform post-acquisition data fixes.
- Build out our internal knowledge-base about application operations and keep it updated.
- 2-3 years' previous experience supporting, configuring, and monitoring business applications.
- Good understanding of relational database concepts, including tables, views, and procedures.
- Proficient in SQL, including select, update, delete, and joins.
- Strong communicator at all levels with exceptional verbal and written proficiency.
- Motivated and passionate about seeking improvements, with a passion for understanding business needs balanced with development priorities.
- Excellent analytical skills, technical acumen, and ability to use tools and run commands and procedures in a technology context.
- Familiarity with Atlassian products, including Jira, Jira Service Management, and Confluence.
- Knowledge of ITIL concepts and terminology.
Venterra Realty is a well-capitalized, privately held investment and technology company with ~ $5.0 billion in managed assets and $375+ million in revenues. We are a values-based company that is honoured to have received numerous workplace recognitions, including being named a four-time winner. We are looking for people who share our values and are passionate about driving continuous improvements and the use of technology with data to drive business results.
