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Lead Solutions Manager for Integrated Customer Services
3 months ago
At W Electric Canada Inc, we thrive on innovation. Our approach is creative and forward-thinking, as we continually explore new possibilities within the nuclear sector. Our commitment is to deliver advanced products and services that not only address current needs but also pave the way for a sustainable future.
Innovation extends beyond our technical offerings; it permeates every facet of our operations. By embracing this mindset, we enhance efficiency, foster growth, and enrich our organizational culture.
One critical area where innovative thinking plays a vital role is sustainability. Our dedication to environmental stewardship is reflected in the carbon-free technologies we develop and implement. From the state-of-the-art AP1000 nuclear facility to the groundbreaking eVinci micro-reactor designed for remote energy solutions, we are at the forefront of advancing nuclear technologies that promise to deliver a reliable, clean, and economical energy source for generations.
At W Electric Canada Inc, we prioritize our customers' success by providing innovative nuclear energy solutions, leveraging our global insights, CANDU expertise, collaborative spirit, and top-tier technology. We take pride in contributing significantly to enhancing Canada's energy sustainability and achieving its net-zero objectives.
With a dedicated team of over 200 professionals across six offices in Canada, we have been refining the art and science of nuclear power plant design and operations for more than six decades. Utilities require a partner who comprehends the intricacies of maximizing safety, performance, and longevity in nuclear power operations. W Electric Canada Inc is the trusted choice for comprehensive services and technologies, from fuel manufacturing to decommissioning and waste management.
The Customer Solutions Manager for Engineered and Integrated Solutions will spearhead the Engineered Solutions Segment to increase WEC's CANDU market presence by addressing the needs of operating plants with distinctive and competitive offerings, including solution selection, pricing strategies, responsiveness, and bid quality.
Your Responsibilities:
- Oversee all technical elements of proposals within the EIS product range, encompassing reactor vessels and associated products, primary components, plant upgrades, and life extensions, while coordinating input from Product Management, Project Management, and Delivery as necessary.
- Calculate costs for each component included in technical proposals, assisting Commercial Sales in achieving required margins at target pricing while ensuring adequate risk protection in execution.
- Engage with customers to identify evolving needs and generate future demand for OPS.
- Address urgent customer inquiries for immediate needs, rapidly formulating proposals for necessary solutions in collaboration with Global Markets and Commercial Sales.
- Compile monthly demand reports based on project pipelines with GOS to ensure appropriate resource allocation.
- Aggregate projected revenue and margins (with execution financials sourced from project portfolios) for regional leadership.
- Jointly manage the approval process for releasing WEC intellectual property to external stakeholders (e.g., customers) with GOS.
- Collaborate with Project Management teams to understand project statuses, informing future customer interactions regarding products and business development.
- Contribute to OPS product strategy by relaying customer insights from the region to Product Management.
- Support Commercial Sales and Global Markets with technical expertise throughout the contract negotiation phase.
- Maintain continuous engagement with customers to better understand their needs and challenges, as well as to receive tender documents, specifications, and requirements.
- Ensure proposed solutions and projects comply with regulatory standards.
- Gather cost estimates for materials and other technical information to support bids.
Who You Are:
- Possess a Bachelor's degree in Engineering or a related technical field.
- Have a minimum of 5 years of experience in a technical leadership role; 10 years is preferred.
- P.Eng. designation is preferred.
- Familiarity with CSA quality standards (N299, N285, etc.) and CANDU technology.
Why Choose W Electric Canada Inc?
W Electric Canada Inc offers competitive benefits to all employees globally, promoting health and well-being. In Canada, our offerings include:
- Competitive Salary.
- Employee and Family Assistance Program.
- Retirement Savings Plan with Company Match.
- Paid Vacations, Flexible Hours, Sick/Personal Days, and Holidays.
- Encouragement of a healthy work-life balance with flexible scheduling options.
- Full coverage of medical/dental/vision insurance premiums for employees and their families.
- Exceptional opportunities for growth within an innovation-driven, global organization.
- Educational Reimbursement Program.
- Employee Referral and Recognition Program.
We are proud to have over 9,000 employees working in various locations worldwide. Learn more about our commitment to diversity and inclusion.
EOE of Minorities / Females / Vets / Disability.
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