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Customer Service Representative
2 months ago
We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for providing exceptional service to our clients and internal stakeholders.
Key Responsibilities- Actively listen to clients' concerns and diagnose their service needs.
- Facilitate timely client problem-resolution, engaging cross-functional representatives or groups as appropriate.
- Respond to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.
- Accurately document client requests using our tracking systems.
- Facilitate action to close gaps between client expectations and client experiences in the performance of our company and its products.
- Apply consistent and timely follow-ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.
- Serve as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.
- Support the development of tailored messaging, which may include writing, editing, and distributing communications.
- Track collection of client service fees.
- Collaborate with internal and external stakeholders to deliver on business objectives.
- Execute work to deliver timely, accurate, and efficient service.
- Complete standardized tasks under supervision.
- Perform initial problem-solving within given rules/limits and escalate when required.
- Completed high school education, or equivalent work experience.
- If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
You are fluent in French and English, as this role provides support to clients and team members inside and/or outside the province of Quebec.
Compensation
$33,850.00 - $44,000.00
Pay Type
Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on the number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: www.bmo.com
We're here to help
At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience and broaden your skillset.
To find out more, visit us at www.bmo.com.
BMO is committed to an inclusive, equitable, and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.
