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Customer Experience Representative

2 months ago

St Albert, Alberta, Canada Scotiabank Full time

About the Role

As a Customer Experience Representative, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals. You will be responsible for:

  • Building Strong Customer Relationships
  • Delivering Excellent Customer Service
  • Uncovering and Solving Customer Needs
  • Explaining Complicated Concepts Simply
  • Demonstrating Success in a Target-Based Performance Environment

Key Responsibilities

  • Process Day-to-Day Transactions
  • Nurture Rich, Long-Standing Relationships
  • Contribute to Branch Targets by Identifying and Fulfilling Simple Sales Opportunities
  • Be a Technology Expert and Share Your Knowledge by Introducing Clients to Our Mobile Banking Applications

Requirements

  • Proven Customer Service Skills
  • Ability to Work a Flexible Schedule
  • Comfortable in Simple Sales Situations
  • Strong Technical Skills and Ability to Promote Digital and Self-Service Banking Options

What's in It for You?

  • Opportunity to Join a Forward-Thinking Organization
  • Rewarding Career Path with Diverse Opportunities for Professional Development
  • Internal Training to Support Your Career Growth and Enhance Your Skills
  • Competitive Compensation and Benefits Package