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Job Summary
The Assistant Manager is a key member of the Dexterra Group team, responsible for overseeing the day-to-day operations of our facilities. This role requires a strong leader who can motivate and direct staff to ensure exceptional customer service and operational efficiency.
Key Responsibilities
- Perform opening and closing procedures to ensure seamless operations.
- Monitor cash handling and implement controls to prevent discrepancies.
- Handle HR-related tasks, including vacation requests and administrative functions, while ensuring compliance with company policies.
- Assist with payroll processing and ensure accuracy.
- Enforce adherence to company policies and procedures, as outlined in the employee handbook.
- Recruit and train staff to meet operational needs.
- Develop and implement staff schedules to optimize productivity.
- Ensure compliance with food safety and physical safety regulations.
- Resolve customer complaints in a timely and professional manner.
- Monitor and maintain a clean and safe work environment.
- Control inventory and monitor revenue streams.
- Participate in menu planning for events and themed promotions.
- Perform other duties as required by management.
- Drive operational efficiency and productivity goals.
- Deliver exceptional customer service by ensuring high-quality facilities and food services.
- Demonstrate a commitment to customer satisfaction, aligning with company goals.
Requirements
- Completion of a college or other program related to hospitality or food and beverage management.
- 2-4 years' experience in the food service sector, including supervisory experience.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, as well as ADP payroll systems.
- Servesafe, First Aid, and Smart Serve certifications are an asset.
- Working knowledge of English.
- Excellent communication and interpersonal skills.
Working Conditions
- Experience working with fresh ingredients and creating meals from scratch in a fast-paced environment.
- Certifications as required to comply with local health codes.
- Knowledge of basic sanitation requirements and food handling safety standards.
- Ability to lift (10kg.), pull, and push carts.
- Availability to work evenings and weekends.
