Operations Manager

1 week ago

Hamilton, Ontario, Canada Rona Inc. Full time
About the Role

Rona Inc. is seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for providing effective leadership to team members, including mentoring and building relationships.

Key Responsibilities:

  • Provide coaching, counselling, and training to ensure competence and the safe, efficient, and accurate completion of tasks.
  • Establish workflows based on delivery orders and scheduling.
  • Assign work to team members, taking into consideration available hours, skill sets, and other resources to ensure operational targets are met.
  • Work with Customer Service team members to coordinate loads and carriers.
  • Promote safety in the workplace environment and ensure all safety rules and procedures are followed.
  • Identify problem areas and arrange training when necessary.
  • Prepare and actively participate in the annual performance review process.
  • Investigate new logistical innovations that would enhance overall facility performance.
  • Identify and assist in implementing process improvements.
  • Attend job-related courses yearly to remain current on industry trends and best practices.
  • Conduct routine meetings with staff and encourage input in order to promote job enrichment and increase overall job satisfaction.
  • Assess staffing requirements necessary to process business volumes and submit the recruitment and training plan to Operations Manager for review.
  • Ensure all work is conducted according to health and safety policies and legislation.
  • Directly resolve equipment issues (for example, replace failed equipment or contact Maintenance).
Requirements

To be successful in this role, you will need:

  • A college degree in logistics, production and operations management, replenishment, administration, or a related field (or equivalent professional experience and/or education).
  • 3-5 years of prior supervisory or team leader experience in a similar position.
  • Proven team-building skills.
  • Ability to manage change well and remain positive to change.
  • Understanding of Fulfilment/Distribution Centre/Warehouse processes and flow.
  • Functional bilingualism (an asset).
  • Ease of use with information technologies and proficiency with the Microsoft Office Suite.
  • Experience working with an integrated warehouse management system (WMS) and transport management system (TMS).
  • Able to react and make decisions quickly, team player capable of working under pressure.
  • Customer-service and results-driven approach.
  • Excellent communication skills.

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