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Customer Service Representative

2 months ago

Mississauga, Ontario, Canada MYC Media Full time
Job Summary:

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team at MYC Media, a leading print & media company. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and facilitating smooth communication between our customers and various departments within the company.

Key Responsibilities:
  1. Customer Support: Respond promptly to customer inquiries via phone, email, and chat. Provide accurate information regarding products, services, pricing, and order status. Assist customers with placing orders, processing returns, and resolving issues.
  2. Order Management: Process customer orders efficiently and accurately in the system. Monitor order progress and communicate updates to customers. Collaborate with other teams to ensure timely delivery.
  3. Problem Resolution: Identify and resolve customer complaints and concerns in a professional manner. Escalate complex issues to the appropriate department when necessary. Follow up with customers to ensure their issues have been resolved satisfactorily.
  4. Customer Relationship Management: Build and maintain strong relationships with customers to foster loyalty. Gather customer feedback and insights to improve service quality and product offerings. Maintain accurate customer records and documentation.
  5. Collaboration: Work closely with sales and production teams to ensure a seamless customer experience. Participate in team meetings to discuss customer feedback and service improvements.
  6. Continuous Improvement: Stay updated on industry trends and company products to provide informed support. Contribute to the development of customer service policies and procedures.
Requirements:
  • High school diploma or equivalent; a degree in business or a related field is a plus.
  • Proven experience in customer service, preferably in the print media or related industry.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and CRM systems.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.