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Client Relations Clerk

3 months ago

Calgary, Alberta, Canada Redrock Camps Full time

Customer Service Clerk

At Redrock Camps, the Customer Service Clerk plays a vital role in ensuring client satisfaction. As the primary contact for our guests, you will significantly influence their overall experience. Your commitment to outstanding service will be complemented by your efforts to maintain a secure and welcoming environment for all.

Key Responsibilities:

  • Facilitate toolbox discussions with the housekeeping team
  • Work alongside the Camp Manager to organize the dormitory cleaning timetable
  • Assist guests during their arrival and departure
  • Collaborate with the Housekeeping Supervisor to implement a daily cleaning strategy for dorms
  • Compile daily reports regarding grocery and linen requisitions, maintenance updates, safety briefings, and guest bookings
  • Ensure that all guest feedback is communicated to the Camp Manager
  • Deliver exceptional customer service at the camp's commissary

Qualifications: All employees must be at least 18 years old due to the remote nature of our camps and the requirements of our clientele.