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Regional Service Manager

2 months ago

Nanaimo, British Columbia, Canada Velocity Truck Centres Canada Full time
Regional Service Manager - BC West

Velocity Truck Centres Canada is seeking a highly skilled Regional Service Manager to lead our BC West region. As a key member of our leadership team, you will be responsible for driving operational excellence, coaching and guiding managers, and overseeing day-to-day service operations.

Key Responsibilities:
  • Lead and mentor a high-performing team to achieve success
  • Conduct timely and constructive performance evaluations
  • Model desired behaviors and contribute to a respectful work environment
  • Identify and address trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction
  • Ensure delivery of targets through individual recognition, performance reviews, people management, and rewards
  • Plan for achieving individual and divisional targets aligned with company strategies and policies
  • Build genuine employee passion for all brands and champion elite customer service
  • Partner with locations and managers to curate high-potential talent recruitment and ensure development is prioritized
  • Provide leadership to the assigned region, overseeing store activities
  • Identify opportunities for improvement in the store region; design and implement training, strategies, policies, goals, and other resources to maximize productivity and morale
Requirements:
  • Minimum 5 years of management experience in dealership/trucking industry
  • Strong verbal and written communication skills
  • Possesses analytical skills to evaluate data, make operational decisions, and solve difficult problems with effective solutions using logic and methods
  • Strong knowledge in business management and operational practices
  • Elevated business acumen
  • Experience managing diverse teams, including managers, is highly desired
  • Excellent supervisory and leadership skills
  • Proficient with Microsoft Office Suite
About Us:

Velocity Truck Centres Canada is a leading provider of sales, vehicle maintenance, parts, collision, and financing services to the industry. We believe in living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. We are committed to career growth and are looking for like-minded individuals to join our team.