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Service Innovation Specialist
2 months ago
**Job Summary**
Capleo Global LLC is seeking a highly skilled Service Design Specialist to join our team. As a Service Design Specialist, you will be responsible for creating the Service Strategy and a plan to deliver on the Strategy to transform the business from the 'as-is' structure to the 'to-be' structure.
**Key Responsibilities**
- Develop and implement Service Design strategies to improve customer experience and drive business growth.
- Collaborate with cross-functional teams, including ADMs and Executive Directors, to ensure alignment and effective communication.
- Design and deliver workshops, community engagement, executive presentations, and co-design sessions to facilitate stakeholder engagement and buy-in.
- Develop and maintain a thorough understanding of cultural safety and designing for inclusiveness and accessibility.
- Stay up-to-date with industry trends and best practices in Service Design, and apply this knowledge to drive innovation and improvement.
**Requirements**
- Bachelor's degree (Master's preferred) in relevant specializations of Service Design, Design for Health, Inclusive Design, or Systems and Design Thinking.
- 5+ years designing complex service design systems for multiple touch points projects.
- Strong portfolio highlighting service design implementation, design research, strategic approaches, and systems thinking.
- Excellent understanding of audiences and the impact of technology on user journeys.
- Strong communication and presentation skills, with the ability to effectively communicate complex design concepts to both technical and non-technical stakeholders.
