Service Specialist

3 weeks ago


Victoria, British Columbia, Canada London Drugs Full time
Service Specialist

The Service Specialist plays a vital role in ensuring a superior shopping experience for our customers. This position requires a high level of customer service skills, with a focus on providing assistance and support throughout the General Sales area.

Key Responsibilities:
  • Provide exceptional customer service and support to customers in the General Sales area
  • Handle customer issues and concerns in a professional and courteous manner
  • Supervise the front end of the store, including monitoring cashier coverage and maintaining front end supplies
  • Replenish change float and answer calls for customer assistance at the checkouts
  • Work effectively in a fast-paced environment and provide quality service in a professional manner
Requirements:
  • Excellent customer service and communication skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and conflict resolution skills
  • Ability to work a flexible schedule, including evenings and weekends
  • High school diploma or equivalent required
What We Offer:
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Company-matched RRSPs
  • Employee discount program
  • Ongoing in-house training and education courses
  • Employee family assistance program
  • Employee recognition program

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