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About Tiffany & Co.
At Tiffany & Co., we believe in delivering an exceptional client experience that embodies the essence of luxury and craftsmanship. Every interaction is an opportunity to create a lasting impression through genuine connection and discovery. We are driven by a commitment to corporate sustainability, upholding the highest standards, and carrying on a legacy that transcends time.
The Role: Luxury Client Advisor - Contact Center
As a Luxury Client Advisor, you will be the voice of Tiffany & Co., providing unparalleled service to clients across multiple channels including phone, email, and live chat. You will build lasting relationships by understanding individual needs and exceeding expectations.
Your Responsibilities:- Deliver exceptional client experiences that align with Tiffany's core brand values and integrity.
- Provide outstanding service to resolve client inquiries effectively and empathetically.
- Proactively recommend products and share your knowledge of the brand, its history, and craftsmanship.
- Cultivate strong relationships with clients by understanding their preferences and building rapport.
- Maintain a deep understanding of Tiffany's policies and procedures to ensure compliance.
- Communicate with passion and authenticity, using elevated language both verbally and in writing.
- Experience in luxury client service (retail, travel, hospitality) with a client-centric mindset.
- Excellent verbal and written communication skills in French & English, demonstrating high energy and passion.
- Strong computer experience working on multiple software platforms.
- Ability to multitask effectively, handling phone, email, and live chat communications simultaneously.
- Flexibility to work a varied schedule, including days, nights, weekends, and holidays.
- Authorization to work in Canada.
