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Senior Director, Snow and Bike School Operations

2 months ago

Whistler, British Columbia, Canada Vail Resorts Full time
About the Role

We are seeking a highly experienced and skilled Senior Director to lead the Snow and Bike School at Whistler Blackcomb, a premier ski resort in North America. As a key member of the Whistler Blackcomb leadership team, you will be responsible for driving the success of the Skier Services Division, including the Snow and Bike School.

Key Responsibilities
  • Leadership and Team Development: Direct and monitor the Snow and Bike School and Skier Services department's service delivery to ensure exceptional employee and guest experience, alignment with Resort and Company goals, financial success, and development of future products/programs.
  • Strategic Planning: Work with Whistler Blackcomb Managers and Supervisors to ensure accountability for the exceptional quality and delivery of products and services for the guests and employees.
  • Enterprise Partnerships: Effectively partner with the Vail Resorts VP of Ski School and Ski School Directors on development and execution of enterprise-wide strategic initiatives, best practice sharing and application including program offerings; safety initiatives; instructor training, etc.
  • Talent Management: Develop and support talent strategies and succession planning to align with cross-functional needs. Provide feedback, growth opportunities, leadership opportunities and appropriate training to develop Ski and Snowboard, Bike School and Skier Services leaders.
  • Safety Culture: Drive an exceptional safety culture. Driving best practice in the safe delivery of snow and bike school products and services.
  • Industry Engagement: Bring the external world in: Leverage best practices, new ideas, and what works/doesn't work from leaders in and out of the industry.
  • Data-Driven Decision Making: Lead and influence with data; draw and articulate clear narratives from data sets.
  • Facility Management:
  • Monitor and maintain quality and appearance of facilities.
Requirements
  • Education: High School Diploma or equivalent
  • Experience: 10+ years of ski and ride industry experience · At least 5 years of experience as a full-time ski/snowboard instructor
  • Certifications: Current PSIC/CSIA level 3 certification, or the international equivalent to this certification
  • Business Acumen: Strong business acumen, including experience owning a full P&L and oversight of a multimillion-dollar operating budget
  • Leadership Skills: Comfortable driving cultural change management · Experience supporting and working with Company Leadership in a business environment
  • Communication Skills: Works effectively at the Executive level and with leadership teams across the organization
  • Analytical Skills: Experience with analyzing information and data to make decisions
  • Talent Management: Experience in leading and assessing high-potential talent
  • Strategic Thinking: Applies systems thinking to generate new thoughts and opportunities; has ability to build on strategic and innovative thoughts/ideas
  • Adaptability: Continuously adapts to changes and effectively navigates through ambiguity; decides and acts without having the picture totally defined; appropriately changes one's strategy in response to new information
  • Communication Skills: Strong written, computer, and verbal communication skills
  • Conflict Resolution: Demonstrated conflict resolution skills
  • Guest Service: Previous guest service experience
Preferred Qualifications
  • Education: College/University degree in related field
  • Experience: Previous experience as a Ski School Director