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Technical Support Specialist

3 months ago

Taber, Canada EASTEND IRON INDUSTRIES LTD. Full time
Position Overview

The role of a Help Desk Technician at EASTEND IRON INDUSTRIES LTD. involves providing essential support to users facing challenges with their computer systems.

Educational Requirements
  • Completion of College or CEGEP is preferred.
Key Responsibilities
  • Address user inquiries and issues related to computer functionality.
  • Utilize user manuals, technical documentation, and other resources to troubleshoot and implement effective solutions.
  • Offer guidance and training to users based on identified challenges.
  • Maintain a comprehensive log of problems and solutions for reference by fellow technical support personnel.
  • Engage in the redesign of software applications and systems.
  • Deliver support for business systems, networks, and internet-related issues as they arise.
Work Environment
  • Fast-paced setting requiring the ability to manage tight deadlines.
  • Strong attention to detail is essential.
Experience Requirements
  • Minimum of 7 months to less than 1 year of relevant experience.
  • Employment Type: Permanent.
  • Working Language: English.
  • Weekly Work Hours: 35 hours.