Help Desk Support Specialist
2 weeks ago
Job Summary: We are seeking a skilled Help Desk Technician to join our team at EASTEND IRON INDUSTRIES LTD. The successful candidate will provide technical support to our users, resolving issues with computer systems and providing training and advice as needed.
Key Responsibilities:
- Respond to user inquiries and resolve technical issues with computer systems
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide training and advice to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network, and Internet support to users in response to identified difficulties
Requirements:
- 7 months to less than 1 year of experience in a technical support role
- Permanent employment
- English language proficiency
- 35 hours per week
Work Environment:
- Fast-paced environment
- Tight deadlines
- Attention to detail
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