Instrumentation Specialist
1 week ago
Job Summary
We are seeking a highly skilled Instrumentation Specialist to join our team at Roche. As an Instrumentation Specialist, you will be responsible for installing, maintaining, and repairing our customers' instrumentation on site.
Key Responsibilities
• Installs, maintains, and repairs instrumentation on site
• Manages individual car stock of spare parts and acquires spare parts as required
• Provides IT (hardware and software) first line support and service to customers
• Interfaces directly with Technical Support Specialists and Technical Support Representatives
Accountabilities
• Service Support:
• Provides service support for assigned customers
• Assists Roche Care Centre Technical Support Specialists and selected Technical Support Representatives
• Participates in Service meetings as requested
• Backs up other Support Representatives during heavy workload
• Performs instrumentation QC in head office and prepares instrument shipment
• Preventive Maintenance & Technical Service Bulletins:
• Performs preventative maintenance for assigned customers
• Completes technical service bulletins on assigned customers
• Administrative duties:
• Completes Service Report Orders
• Completes other administrative duties (expense management system, Timesheets, training planning, etc.)
Requirements
• Diploma of collegial studies in electronic technology or community college Specialty in BioMedical Engineering
• Knowledge of instrument computer, laptop, and personal computer
• 2-3 years of service experience in diagnostics instrumentation troubleshooting
• Must be available to work on Standby and flexible to travel
• Minimum knowledge of IT systems & Network infrastructure
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