Customer Service Representative

1 month ago


Whitby, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Motion. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients and ensuring their needs are met.

Key Responsibilities
  • Provide timely and effective support to clients through phone, email, and in-person interactions.
  • Work closely with our service technicians and sales consultants to ensure seamless client order administration.
  • Process payments, manage bank deposits, and handle billing and payments as needed.
  • Coordinate equipment rentals and sales, and deliver excellent customer service throughout the process.
  • Maintain accurate and up-to-date client, rental, and inventory information using our Navision software.
  • Follow up with clients to confirm all paperwork is complete and accurate.
  • Coordinate the pickup and delivery of rental or custom equipment for our clients.
Requirements
  • 2+ years of experience in a fast-paced office environment or customer-facing role.
  • Post-secondary education or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and prioritize tasks effectively.
  • Proficiency in Microsoft Office Suite and experience with databases.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer

At Motion, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply.



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