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Client Care Coordinator

2 months ago

Kitchener, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Client Care Coordinator to join our team at CB Canada. As a Client Care Coordinator, you will play a critical role in delivering an exceptional customer experience to our clients, ensuring their needs are met, and their expectations are exceeded.

Key Responsibilities
  • Provide Exceptional Customer Service: Welcome, engage with, and meet the needs of our clients, providing retail sales customer service and ensuring a seamless experience.
  • Coordinate Service Delivery: Work closely with service technicians and sales consultants to oversee client order administration, ensuring accurate information is presented to our clients.
  • Communicate Effectively: Handle communication between clients, therapists, and funders, providing excellent customer service and making a positive impact on our clients' lives.
  • Manage Administrative Tasks: Update databases, schedule and coordinate service technicians' work, and follow up with clients to confirm paperwork and rental agreements.
Requirements
  • Education and Experience: A degree or diploma from a post-secondary institution or a minimum of 2 years of experience in a fast-paced office environment or a customer-facing role.
  • Communication Skills: Excellent communication skills, with the ability to build relationships with people and work with customers to find the best solutions to fit their needs.
  • Flexibility and Organization: Deadline-driven, with the ability to prioritize and manage multiple tasks, and navigate any situation in a friendly, professional, and compassionate manner.
  • Technical Skills: Proficient in Microsoft Office Suite and comfortable navigating databases, with experience with Jobber and Navision an asset.
Why Join CB Canada?

At CB Canada, we are committed to making a positive impact on our clients' lives. We are a company that values compassion, kindness, and expertise. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.