Lead Technician Electrical Bus

4 weeks ago

Ottawa, Ontario, Canada AAA Canada Full time

Job Summary

AAA Canada is seeking a highly skilled Lead Technician Electrical Bus to provide technical support for electric vehicle deployments, oversee service activities, troubleshoot customer issues, and ensure client satisfaction.

Key Responsibilities

  • Support electric vehicle deployments and ensure customer satisfaction for vehicles in and out of warranty.
  • Oversee service activities, troubleshoot customer issues, and develop countermeasures for repeat failures.
  • Analyze Mean Distance Between Failure data and issue reliability reports for the customer.
  • Support fleet-wide campaign activities and visit customer and company garages regularly to work with local teams.
  • Find viable commercial and technical solutions to ensure client satisfaction and act as liaison with internal teams to resolve customer issues.
  • Be on-call during weekends and evenings and safeguard organizational and personal information confidentially.
  • Foster teamwork and improved communication and respect and enforce company policies, rules, and values.

Requirements

  • College diploma in Avionics Technician or equivalent.
  • 5 to 10 years of hands-on and technical experience in the automotive industry.
  • Preferably a bachelor's degree in electrical, electrical technology, mechanical, or electromechanical engineering, or other relevant professional experience.
  • Ability to communicate globally across all levels of the organization, and with customers and other stakeholders.
  • Excellent analytical skills, strong customer focus, and a positive attitude are key requirements.
  • Familiar with PLC programming and implementation (Siemens TIA Portal and Logo Controller, Beijer) is an asset.
  • Independence and resourcefulness, confident and effective decision-maker, strong facilitation and conflict resolution skills, and advanced knowledge of the Microsoft Office suite, specifically PowerPoint and Excel.
  • Bilingualism (French - English) in speaking and writing is an important asset for communication in the multilingual environment of the client site and technical documentation.

Advantages and Benefits

  • Permanent employment offering stability and security.
  • Access to AAA Academy for ongoing professional development.
  • Use of high-performance and quality equipment.
  • Sick days to ensure your well-being.
  • Comprehensive group insurance program.
  • Opportunities for career development and professional growth.
  • Stimulating work environment with major projects in the aerospace, ground transportation, and defense sectors.
  • Health and wellness program.

Apply now, and let's see how your talents and aspirations fit with our vision and the work we do.

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