Senior Customer Service Representative
4 weeks ago
Job Title: Senior Customer Service Representative
About the Role:
We are seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team in Quebec City. As a key member of our Épargne Placements Québec team, you will be responsible for providing exceptional customer service to our clients, answering their questions, and promoting our savings products and services.
Key Responsibilities:
- Take calls from clients and provide personalized support
- Promote our savings products and services, such as savings accounts, RRSPs, and TFSAs
- Apply security measures to validate client identity
- Help clients use our web applications
Requirements:
- High school diploma
- Customer service and advisory experience
- Ability to promote products and services
- Ability to manage files rigorously
- Team spirit and adaptability
What We Offer:
- Competitive compensation
- Flexible benefits package
- Opportunities for career growth and development
- A dynamic and inclusive work environment
About Us:
We are a bank on a human scale that values courage, entrepreneurship, and people. Our mission is to have a positive impact on people's lives. We offer a barrier-free workplace and welcome candidates from diverse backgrounds.
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