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Project Manager

2 months ago

Newmarket, Ontario, Canada ServiceMaster Restore Full time
Job Summary

We are seeking a highly skilled and experienced Project Manager / Estimator to join our team at ServiceMaster Restore. As a key member of our operations team, you will be responsible for managing all aspects of restoration projects, including obtaining quotes from subcontractors, budgets, final repair estimates, building permits, construction schedules, and emergency management.

Key Responsibilities
  • Project Management
    • Attend various sites and prepare detailed scopes and estimates for insurance and non-insurance jobs received
    • Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
    • Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
    • Confirm deductibles with the client and obtain payment prior to starting repairs
    • Manage all components of projects while ensuring customer satisfaction through a timely restoration process
    • Monitor and coordinate project activities with the insured individuals, clients, subcontractors, and other consultants
    • Coordinate the daily activities of all project staff, construction trades, and subcontractors, and utilize corrective action steps to keep the project on time and within target gross margin
    • Assist in the resolution of change requests, unforeseen incidents/additional work, and/or other issues
    • Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
    • Review construction plans for compliance with all applicable codes, permit issuance, and permit fees, regulations, and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.
    • Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates
    • Coordinate the permit process by reviewing permit applications, and received permits for accuracy
    • Prepare and maintain timely and accurate documentation, reports, and other materials
    • Track and review subcontractor quotes, estimates, changes, and requests for payment
  • Communications
    • Notify the Operations Manager with details of emergency work required on each project, including types and numbers of equipment, manpower, and manpower hours, supplies, and accessibility to site
    • Establish effective onsite communications and progress reporting processes with subcontractors and clients
    • Proactive in response(s) to all insured individuals/client inquiries, concerns, or complaints and resolve any issues as soon as possible
  • General
    • Attend scheduled production meetings
    • Participate in 'on-call' rotations
    • Keep management abreast of any concerns or opportunities
    • Attend industry events as required
    • Mediate and resolve disputes and code issues
    • Ensure compliance with health and safety and reporting requirements
    • Maintain professional conduct and appearance in all client-facing activities
    • Ensure high standards of workmanship and efficiency
    • Establish positive rapport with clients when possible
    • Provide an exceptional level of service that exceeds the expectation of the client
    • Conduct all work in accordance with company safety policies
    • Adherence to all company workplace policies
    • Attend courses and seminars as required by management
    • Obtain certifications as required by management
    • Perform other duties as may be required