Food Service Team Lead

2 months ago

Welland, Ontario, Canada Chuck's Roadhouse Bar & Grill - Welland Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Chuck's Roadhouse Bar & Grill - Welland. As a key member of our culinary department, you will be responsible for overseeing the daily operations of our food service team, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including food preparation, portioning, and presentation.
    • Train staff in job duties, sanitation, and safety procedures to maintain a clean and safe work environment.
    • Develop and implement effective training programs to enhance staff performance and productivity.
  • Operations Management
    • Establish methods to meet work schedules and ensure efficient use of resources.
    • Estimate ingredient and supply requirements for meal preparation and maintain accurate inventory records.
    • Prepare and submit reports on sales, stock, and wastage to inform business decisions.
  • Customer Service
    • Ensure that food and service meet quality control standards and address customer complaints or concerns in a professional and timely manner.
    • Develop and maintain strong relationships with customers to drive loyalty and repeat business.
  • Administrative Tasks
    • Prepare and submit budgets and cost estimates to inform business decisions.
    • Maintain accurate records of stock, repairs, sales, and wastage to inform business decisions.
    Requirements
    • Education and Experience
      • Secondary (high) school graduation certificate.
      • 1 year to less than 2 years of experience in a food service supervisory role.
    • Skills and Abilities
      • Excellent leadership and communication skills.
      • Ability to work in a fast-paced environment and meet tight deadlines.
      • Physical stamina to stand for extended periods and perform physically demanding tasks.
      • Attention to detail and ability to maintain a clean and safe work environment.
    • Personal Qualities
      • Client-focused and able to provide exceptional customer service.
      • Efficient interpersonal skills and ability to work effectively in a team environment.
      • Excellent oral communication skills and ability to communicate effectively with staff and customers.
      • Flexibility and ability to adapt to changing circumstances.

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