Technical Support Specialist

1 month ago

Atholville, New Brunswick, Canada Nova Atlantic Full time
Job Title: User Support Technician

We are seeking a highly skilled and detail-oriented User Support Technician to join our team at Nova Atlantic. As a key member of our technical support team, you will be responsible for providing exceptional support to our users, ensuring they have a seamless experience with our systems and applications.

Key Responsibilities:
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals and online resources to find solutions.
  • Training and Development: Provide training and guidance to users on how to use our systems and applications, ensuring they have the necessary skills to perform their tasks efficiently.
  • Documentation and Reporting: Maintain accurate records of technical issues and solutions, providing valuable insights for future improvements.
  • Team Collaboration: Work closely with other technical support team members to ensure seamless support and resolve complex issues.
Requirements:
  • Education: College or equivalent experience.
  • Experience: 1-2 years of experience in a technical support role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work under pressure and meet tight deadlines.
Work Environment:

As a User Support Technician at Nova Atlantic, you will work in a dynamic and fast-paced environment, with a focus on delivering exceptional support to our users. You will have the opportunity to work with a talented team of technical professionals, and contribute to the growth and success of our organization.

What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A dynamic and collaborative work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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