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Branch Manager
2 months ago
About the Role:
GardaWorld Cash Services is seeking a highly skilled and experienced Branch Manager to oversee our Regina branch. As a key member of our team, you will be responsible for planning, organizing, and managing the work of your team, ensuring customer satisfaction, and driving business growth.
Key Responsibilities:
- Continuously review and optimize branch operations to improve profitability, customer service, and resource allocation.
- Develop and monitor adherence to the branch budget, ensuring financial stability and growth.
- Ensure compliance with legislative and regulatory requirements, as well as GardaWorld procedures and standards.
- Provide coaching and mentoring to the management team, setting clear objectives and monitoring performance.
- Maintain a high level of customer care and ensure staff adhere to customer service standards.
- Develop and maintain a positive relationship between management and the union.
- Work collaboratively with HR to apply corporate policies and manage disciplinary matters.
- Ensure the integrity and accuracy of information entered into the Branch System database.
- Conduct investigations to determine causes of transportation accidents and improve safety procedures.
Requirements:
- 5-8 years' experience in management of unionized employees or equivalent.
- Transportation/logistics services industry experience (cash, courier services, etc.).
- Knowledge of best practices in health and safety in a unionized work environment.
- Knowledge of WSBC reporting and claim management processes.
- Excellent written and verbal communication skills (English).
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
- Valid driver's licence with a good driving record.
- Hold a valid restricted PAL (Possession and Acquisition Licence), an asset.
- Proven Operations experience in a senior management capacity.
- Excellent union relationship management experience.
- Excellent negotiation, interpersonal, analytical, and problem-solving skills.
- Highly customer-service and results-oriented.
- Ability to manage the implementation of strategic objectives.
- High degree of integrity, trustworthy.