Customer Experience Associate

3 weeks ago


Sherbrooke, Quebec, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our clients and helping them achieve their financial goals.

Key Responsibilities
  • Provide proactive and personalized service to clients, understanding their needs and preferences
  • Process day-to-day transactions and manage client accounts
  • Nurture long-term relationships with clients, identifying opportunities to grow their business with Scotiabank
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Stay up-to-date on Scotiabank's products and services, providing expert advice to clients and promoting digital banking solutions
Requirements
  • Proven customer service skills, with a strong ability to build rapport with clients
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
  • Strong technical skills, with experience using digital banking platforms and mobile applications
  • Ability to work a flexible schedule, including evenings and weekends
  • High school diploma or equivalent required; post-secondary education in a related field an asset
What We Offer
  • A competitive compensation and benefits package
  • Opportunities for professional development and career growth
  • A dynamic and inclusive work environment, with a focus on diversity and inclusion
  • Recognition and rewards for high performance

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French, as they will serve English-speaking clientele.



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