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Client Success Manager

2 months ago

Toronto, Ontario, Canada Dynata Full time
Job Description

**Job Title:** Senior Account Director

**Job Summary:** We are seeking a highly skilled and experienced Senior Account Director to lead our Canadian region and drive profitable and sustainable business growth for our most important clients.

**Key Responsibilities:**

  • Lead Dynata's Canadian region and manage the Account to 3% growth YoY.
  • Master Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements.
  • Prospect and discover new key individuals in the account and build new relationships in your book of business.
  • Be in person with the customer 5 days a week/20 meetings per month on average.
  • Manage assigned accounts, utilizing knowledge to support the customer with Dynata products.
  • Seek competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace.
  • Conduct discovery calls with decision makers and influencers.
  • Partner with internal stakeholders to achieve successful client interactions and project outcomes.
  • Work closely with Sales leadership to ensure account strategy is aligned with company goals and objectives.
  • Be willing to travel 50%-70% of the time.

**Requirements:**

  • 5+ years of closing experience and/or account management experience with a revenue objective.
  • 3+ years of market research experience in sales or at a market research agency.
  • Demonstrated experience of exceeding quota year over year.
  • Experience working with a CRM (e.g., Salesforce or BOS), and web conferencing software (GoToMeeting or WebEx).

**About Dynata:**

Dynata is the leading digital data collection provider, and it powers market research insights; we enable companies to listen to and interact with the world's consumers and business professionals through online panels as well as mobile, digital, and social media technologies.

**Our Culture:**

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

**Equal Employment Opportunity:**

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.